Return Policy
If for any reason you are not satisfied with your purchase we are happy to offer a refund or exchange within 14 days of receiving your products, if it complies with our returns policy.
14 Day Returns policy:
Products in which you wish to return/exchange must be brand new/sealed, unopened and untouched. Products that don’t meet this criterion will not be accepted for a return.
Please email us at sales@advancednatural.com within that time if you are not satisfied with your purchase so that we can resolve any issues.
We recommend that you return the product (and they will need to be returned) via Registered Post and that you pre-pay all postage. You assume any risk of loss, theft or damaged goods during transit and therefore we advise you to insure your parcel. Advanced Natural will not be responsible for parcels lost or damaged in transit if you choose not to insure.
To organise a return please shoot an email to our customer service via sales@advancednatural.com
Our Founder
Ali Khodr
Managing Director | Masters In Science & Information | Industry Leader | Community Advocate
Ali (Alisha) Khodr is a highly accomplished entrepreneur and technology-driven leader with over 30 years of experience in the international skincare, wellness, and business development sectors. He is the Managing Director of three innovative companies: Advanced Natural Australia Pty Ltd, Mind My Skin, and Care Plus International Pty Ltd. These companies specialise in the manufacturing and development of advanced, science-backed skincare products that blend natural ingredients with biotechnological innovation. His brands are distributed across Australia, Asia, the Middle East, and Europe, earning global recognition for quality, sustainability, and results.
Ali also serves as the President of the Australian Lebanese Chamber of Commerce & Industry (ANLCCI), where he plays a key role in fostering trade, investment, and collaboration between Australia and Lebanon. His leadership promotes multicultural engagement, entrepreneurship, and the empowerment of youth and women in business.
He holds a Bachelor’s Degree in Computer Engineering and a Master’s Degree in Science and Information Technology, which underpin his forward-thinking approach to business strategy and product innovation. He also holds a Certificate V in Training and Management from Chisholm TAFE, reflecting his dedication to leadership, education, and mentorship.
Fluent in five languages—English, Arabic, French, Portuguese, and Russian—Ali brings a truly global perspective to his work. Known for his integrity, innovation, and commitment to excellence, he continues to shape the future of ethical, high-performance skincare and international business leadership.
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